Kling4 Refund Policy
Scope
This Refund Policy applies to purchases made directly through kling4.video and should be read together with our Terms of Service.
Refund Eligibility
Refunds apply only to new purchases: a new subscription, a plan upgrade or a one-time credit pack. Automatic subscription renewals are not refundable (see Subscription Renewals below).
You may request a refund for a new purchase only when both of the following conditions are met:
- You submit the request within 3 days of purchase.
- None of the credits granted by that purchase have been used.
Once any credit from the purchase has been used, or more than 3 days have passed, the purchase is non-refundable unless otherwise required by applicable law.
Payment Processing Fees
Our payment providers keep the fee they charged on your original payment, and some charge a further fee to process a refund. Where permitted by applicable law, these fees are deducted from an approved refund, up to 4% of the amount paid plus US$1.50 (or the equivalent in the currency you paid). The refund confirmation email shows the amount deducted.
Subscription Renewals
Subscriptions renew automatically at the end of each billing period until you cancel. Renewal charges are non-refundable, whether or not you noticed the charge and whether or not you have used the credits it granted. To avoid the next charge, cancel before your renewal date; your plan stays active until the end of the period you have already paid for.
Subscription Cancellations
You may cancel a renewing subscription at any time. Your plan remains available until the end of the current billing period, and cancellation prevents the next renewal. Cancelling a subscription does not automatically refund the current purchase; any refund request must still meet the eligibility rules above.
One-time credit packs and other non-renewing purchases do not require cancellation.
Payment Disputes and Chargebacks
If something looks wrong with a charge, contact support@kling4.video before disputing it with your bank or card issuer; we can usually resolve billing questions faster than a dispute. Filing a chargeback or payment dispute, including for a renewal charge, may result in your account being suspended or permanently banned.
How to Request a Refund
Email support@kling4.video from the email address associated with your account. Use the subject line Refund Request and include:
- Your order number or payment receipt
- The purchase date
- The amount and currency charged
- A short description of the request
Do not send your full card number, bank password, or security code.
Review and Credit Handling
We will verify the purchase date and whether credits from that purchase have been used. If a refund is approved, any remaining credits granted by the refunded purchase will be removed from the account. We will confirm the result, the refunded amount and any fees deducted by email.
Credits automatically returned after a failed generation are a reversal of service credits, not a monetary refund of the original purchase.
Applicable Law
This policy does not limit any non-waivable refund or consumer rights available under applicable law.
Contact
For refund questions, contact support@kling4.video.